We take pride in crafting fresh, high-quality treats. Due to the perishable nature of our products, we do not accept returns or offer refunds.

If there’s an issue with your order (such as damage, missing items, or an error), please contact us within 24 hours of delivery with a photo, and we’ll be happy to help.

Once an order has been processed, we’re unable to cancel or modify it. Please double-check your order before completing checkout.

We now offer delivery!

Orders placed between Sunday 3 PM and Wednesday 3 PM are shipped on Thursday.

Orders placed between Wednesday 3 PM and Sunday 3 PM are shipped on Monday.

All deliveries are sent via Royal Mail 24 Tracked, and dispatches go out every Monday and Thursday.

If you’d prefer to collect, pickups are still available from the Bushey area every weekend.

Yes! We currently offer pickup from Bushey.

Pickup details, including address and collection time, will be shared in your confirmation email once your order is ready.

Please ensure you collect your treats within the specified time slot to guarantee freshness.

Our cookies and bakes are best enjoyed fresh!

If you need to store them, keep them in an airtight container at room temperature for up to 3–5 days.

Absolutely! We love creating bespoke treats for birthdays, weddings, and corporate events.

Email us at orders@thetreatroom.co.uk with your ideas, and we’ll make something special for you.

Our cookies are freshly baked in a kitchen that handles a range of allergens, including eggs and dairy. We take great care to avoid cross-contact, but we can’t guarantee an allergen-free environment. If you have a severe allergy, please contact us before ordering so we can advise you safely.